Asda may have been first out of the gates with their Christmas advert but as far as their service and continuity is concerned they never even made it out of the stable.
Save money live better may be Asda’s mission statement but if only saving the money and living better was made a tad easier than the tale of woe below.
You could even say it’s almost driven me to drink, I say almost as that drink in question – £10 litre bottles of Baileys – has been so close yet oh so far away. Asda at Shoebury in Essex to be precise.
Checking that the offer was still on I looked at their website before heading on the 10 mile round trip, yep still £10. It would be 20 miles by day two.
Smash cut to store and they are listed as £18.50, I double checked at the till and they checked with a supervisor and was told the offer was not in store but was still online.
I checked again online to find three listings and different prices for 1 litre of Baileys, two listings at £10 and £12 and another ad for £18.50. To coin an old Asda slogan, that’s Asda price…yes but which one precisely?
I know the people on the customer services number will have the answer, right?
Er, no. They were perplexed as to why it was one price online and another instore and said I should go back in and argue this. I’d already done that at the store customer services and was told sometimes prices are different online.
I said to the woman on the phone that it was madness that I could order them online for click and collect from store, the store I was sat outside of yet was unable to buy them right now at that price. She thought this was a great idea, I thought it was slightly inconvenient and didn’t really answer the problem but was sort of happy as it meant I still got a great offer.
The perplexed customer service continued with a different person on Twitter who said they were going to look into it, they must still be looking into it as 24 hours later I was still awaiting a response, despite asking for someone to get back to me again earlier today. At least Asda are being consistent, even if it’s consistently being not very good.
Bottles ordered at £10 each and ready for collection from 8pm. Yippee! Or so I thought, I was there at click and collect and so were my bottles of Baileys, although now they had gone up to £18.50 each, that’s £55.50 in total.
The order was politely declined, something which the guys with the delivery totally understood. Now I know that it says online that you pay the price on the day the item is picked and clearly that has obviously gone back up in price online today but when I was advised I could still order it online from instore and again when it was mentioned on the phone at the customer service centre neither time was I told that offer would have expired by the time a click and collect slot was next available.
It’s a shame that it seems this particular supermarket doesn’t know its Arse-da from its elbow when it comes to knowing what their prices are and what they should be or even when they expire.
Speaking to the customer services centre on the phone again this evening (Wednesday night) I explained my dilemma at length and they offered me free delivery on my next order, what’s that a couple of quid? Not really the point as thanks but no thanks I said as I won’t be using Asda again.
Perhaps I’ll head to Sainsburys to save 25% on 6 bottles of wine or more, more I think don’t you?